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FREQUENTLY ASKED QUESTIONS
The quality of our work and our service levels are VERY important to us. So too is the satisfaction and trust of our clients.
We base our estimates on using the best and most effective materials available to provide you with a quality product. Feel free to discuss with us any alternatives you have in mind which will then become negotiable, but please note we have a minimum quality standard which is used to protect our reputation.
We will replace any faulty / damaged goods supplied by us free of charge unless the fault / damage is caused by vandalism or extreme weather conditions, which should be insured by the customer. We will carry out work at 5% less than any other contractor on a like for like basis (a bona fide quote as proof may be required), and as long as this is agreed prior to invoicing, with a written order including legitimate number.
We will fulfil a contract, to a customer’s budget price (see above). Where we accept to carry out work to certain companies or institutions prior to an order being issued (to facilitate urgent completion) we will negotiate a fair price in agreement with the
customer.
All of our work, is carried out by fully qualified staff, on site work is covered by our Public Liability and Third Party Insurances, as legally required.
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